How do I get rid of personal anti-virus / trojan?

Question from Kell: HOW DO I GET RID OF PERSONAL ANTIVIRUS/TROJAN ?

please help! my laptop just downloaded personal antivirus, and now it claims that i have a very dangerous virus on it, trojan.win32.agent.azsy. i know that this “personal antivirus” is the actual virus on my computer, and i have tried everything to get rid of it. my securitycenter detected no viruses or trojans, so i dont understand why this warning keeps popping up. please please please help me!

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Best answer:

Answer by The Phlebob

I have no guarantees, but try this:

If you have an anti-virus, make sure it has the latest virus definitions and run a scan with it in Safe Mode with Networking. That often prevents malware from protecting itself. If you don’t have one, many people here swear by AVG (it’s free).

I suggest you also download Ad-Aware Free and Spybot S&D (they’re free), install them, update them and run them, again in Safe Mode With Networking.

Also, turn off System Restore to evict any copies of bad stuff that might be lurking there.

To get into Safe Mode with Networking:

1.Log out and reboot your machine.

2.When the machine starts the reboot sequence, press the F8 key repeatedly.

3.Select Safe Mode with Networking from the resulting menu.

4.Login. If the malware has changed your password, try logging in as Administrator. By default, Administrator has no password.

5.The machine will continue booting, but the Windows desktop will look `different.

6.When you’re finished doing what you need to do, log out and reboot back into normal mode.

Note that even if the anti-malware programs get rid of the malware, they may not be able to reverse the effects. Search the Web for possible fixes.

Update and run everything regularly, not just when you think you already have malware.

Good luck.

Answer by L S

Here’s a guide from Bleeping Computer:

http://www.bleepingcomputer.com/virus-removal/remove-personal-antivirus

And if you have problems with installing Malwarebytes, here is a guide with a few other tricks to getting it up and running:

http://forums.majorgeeks.com/showthread.php?t=154672

Answer by tempo1

How to remove Personal Antivirus (Removal Guide):

http://www.bleepingcomputer.com/virus-removal/remove-personal-antivirus

Just scroll down to: “Automated Removal Instructions for Personal Antivirus using Malwarebytes’ Anti-Malware:” and follow the directions. Do not use any programs advertised at the top of that page.

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How do I get rid of personal anti-virus / trojan?